Return Policy

Items purchased directly from Jagy Carriers are returnable within a 14 day period from the date of purchase, in like-new condition, and in the original packaging. Please contact if you need to return a product. A return will only be accepted if the customer has contacted Jagy prior to sending the item(s) back. Any package returned without a valid Return Authorization issued by Jagy clearly marked on the outside of the box, will be refused. You will be responsible for any shipping costs on returns.

All returns must be sent to the following address:

(Jagy Carriers) Returns Processing
Vilsonovo šetalište 10,
71000 Sarajevo, Bosnia and Herzegovina

Returns must be returned prepaid; we cannot accept C.O.D. deliveries. Jagy is not responsible for packages not received if a tracking number is not provided. Once the original item(s) are received at JAGY, you will receive a credit in the amount that you paid (this excludes any shipping costs). Please allow 2 weeks for Jagy to refund your credit card upon receipt.

Order Cancellations: Once an order has been sent to the warehouse and in processing it cannot be canceled.